. I am not in love with my order, can it be returned?
What if there is an issue?
In the following two cases, customers may return products purchased from this shop:
① If a customer receives products that were not ordered, or if the size, design, or color of the product do not match what were ordered, or if the products were damaged, the buyers should report the information to the seller.
The seller will agree to accept the return of the incorrect products, then the buyer may send them back.
The seller will cover the shipping cost for the return.
Then, the customer can get full refund.
Or, after returning the products, if customers want to exchange them for new items or different products, we can change and ship new products to you; however, you will be responsible for all fees, including shipping fees.
② If buyers receive the correct and high-quality products, but decide to return them for any reason, the buyers must notify the seller first.
The seller will accept the return, but the buyers will be responsible for the shipping fees and a $15 restocking fee for each single product.
Then, the customers may receive refund accordingly based on the circumstances.
After returning the products, if customers want to exchange them for new items or different products, we may change and ship new products to customers; however, customers will be responsible for all fees, including shipping fees.
In both cases mentioned above, returned products must meet the following conditions:
A. The product must be unused and undamaged, with original tags still attached.
B. All original accessories that came with the product must be returned and undamaged.
C. The original packaging and the original receipt of purchase must also be included.
D. Returns must be initiated within 30 days of purchase.
Please include the sender name and order number on the returned parcels!
If we receive your return on time, we guarantee to process your refund promptly.