Refund policy

In the following two cases, customers may return products purchased from this shop:

1. If a customer receives a products that were not ordered, or if the size, design, or color of the product do not match what were ordered, or if the products were damaged, the buyer should report the information to the seller.
The seller will agree to accept the return of the incorrect products, and the buyer may send them back. The seller will cover the shipping cost for the return.

Then, the customer can get full refund.

Or, after returning the products, if customers want to exchange them for new items or different products, we can change and ship new products to you; however, you will be responsible for all fees, including shipping fees.

2. If buyers receive the correct and high-quality products, but decide to return them for any reason, the buyers must notify the seller.
The seller will accept the return, but the buyers will be responsible for the shipping fees and a $15 restocking fee for each single product.

Then, the customers may receive refund accordingly based on the circumstances.

After returning the products, if customers want to exchange them for new items or different products, we may change and ship new products to customers; however, customers will be responsible for all fees, including shipping fees.

In both cases mentioned above, returned products must meet the following conditions:

  1. The product must be unused and undamaged, with original tags still attached.
  2. All original accessories that came with the product must be returned and undamaged.
  3. The original packaging and the original receipt of purchase must also be included.
  4. Returns must be initiated within 30 days of purchase.

If we receive your return on time, we guarantee to process your refund promptly.

How will customers confirm damaged products?

When the postman or delivery personnel hand over the package, customers should open the box and inspect the condition of the products.
If any damage is found, customers should ask the postman to sign a note confirming the damage caused during delivery.
Additionally, customers should take a picture of the damaged products while still in the presence of the postman.

Please send all the notes and pictures to the seller immediately!

Please be sure that we will always serve customers wholeheartedly!